Frequently Asked Questions

The insurance company and its appraisers use software to create what they sell as an “accurate value” for your vehicle. Value Adjust has decades of experience in dissecting these valuations and pointing out inaccuracies. We have in-depth knowledge of the policy contract and know how to leverage this knowledge into an accurate settlement.
Due to the volume of Total Loss vehicles an insurance company must process, they employ adjusters to collect vehicle information and move that information to a 3rd party to create a market research report. These 3rd party vendors take a “cookie cutter” approach to your vehicle and at times use “comparables” that have no business being in your valuation.
Market research reports may be inaccurate for a number of reasons. Some of the most egregious inaccuracies include 1. Using the incorrect year 2. Using the incorrect model 3. Reducing value for “perceived negotiations” 4. Missing Options 5. Missing Packages 6. Not accounting for refurbishments 7. Misrepresenting a vehicle’s condition.
An insurance company will usually declare your vehicle a Total Loss when the repair estimate or the perceived repair cost exceeds the vehicle’s actual cash value. Many states have rules in place governing when an insurance company must declare the vehicle a Total Loss or brand the title salvage.
Value Adjust will provide a free consultation to determine if your value is fair. If your vehicle was undervalued and we can increase your settlement, we are paid a percentage of the amount your settlement increases.
If we are unable to increase your settlement, there will be no charge.
Due to the fact that every vehicle is different and we are working with all insurance carriers, settlement times may vary. At Value Adjust, we pride ourselves on keeping our customers up to date so that you understand your particular time frame and what steps are being taken.

Diminished Value

Can I claim diminished value on a leased vehicle?

No, only the Titled owner can file for diminished value.

What is inherent diminished value?

Inherent diminished value occurs when a vehicle loses value because it now carries a history of damage, which is indicated in the car’s VIN report. This type of diminished value assumes that the vehicle’s repairs have restored the vehicle to its pre loss condition and the vehicle’s worth has only decreased based on the accident history.

What if I am at fault for the accident?

No, unfortunately most states prohibit recovery of diminished value in an at-fault accident.

How do you determine diminished value?

Value Adjust is comprised of certified appraisers who can calculate the exact loss of value your vehicle has suffered after a collision in comparison to similar undamaged vehicles. Our reports are accepted by all insurance carriers and are currently used by state and local governments and legal practices across the country.

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    If you are considering our Total Loss service, it is important that you:


    Value Adjust offers a free consultation to determine if you are being treated fairly! We take on your case and pursue the negligent party at no cost to you. If we cannot increase or achieve a settlement on your behalf, we do not get paid!